Expert Level UX Leadership

Nicole is an Executive UX Research and HCD Leader with 15+ years driving innovation at the intersection of emerging technology, behavioral science, and design. Highly skilled in Generative AI design processes, immersive interfaces, trauma-informed, inclusive systems, and AI-augmented workflows, Nicole has a proven track record leading cross-functional teams to deliver measurable business outcomes across public safety, luxury retail, EdTech, and DTC sectors. Nicole also speaks and educates about AI adoption.

Expertise includes: end-to-end strategy, research operations, service design, and transforming complex, high-stakes environments with accessibility-forward, user-centered solutions.