I’m Nicole Feller-Johnson,

 A Disruptive Design Research leader specializing in AI strategy and adoption.

I am a futurist; I believe that having a moveable vision of what a designed outcome will be is brave and adaptive. I am here to change minds.

With 15+ years of experience at the intersection of Design, Research, and Technology, I help teams build meaningful, human-centered solutions.

My work combines rigorous UX research, service design, and change management to make AI adoption not only effective—but truly actionable and accessible.

Black and white portrait of a woman with long dark hair, light makeup, looking slightly to the side.

WHAT I DO:

I guide organizations in designing their next chapter with AI: adopting new tools while reimagining their work, customer experiences, learning programs, and service models for a human-centered, ethical, and accessible future.

With 15+ years leading UX research, design strategy for emergent technologies, service design, and education across industries, from luxury retail to public safety, I specialize in making AI transformation real, responsible, and sustainable. My multidisciplinary work experience spans Strategy, UX/UI, Edtech, Speculative Design and Product cycles, Luxury, Innovation, and Digital Fabrication.

My work focuses on:

• AI Transformation Design : Mapping and redesigning processes, service models, and team structures for AI-augmented work.

• Proprietary AI Governance: Developing best-in-class, comprehensive AI governance frameworks with multi-layer verification including probabilistic confidence scoring and stress-test protocols, ensuring AI outputs are accurate, auditable, and reliable for critical and professional applications.

• Context Engineering Guidance : enabling clean data-reliant practices

• Generative AI Experience Architecture : Crafting seamless, brand-aligned, ethical human–AI interactions across channels and touchpoints.

• AI Literacy & Adoption Strategy : Developing engaging education and change management programs to build true capability and buy-in.

• Ethical & Inclusive Systems Design : Operationalizing responsible AI adoption through accessibility-forward, trauma-informed, and equitable design practices.

I’ve delivered measurable impact in highly complex, high-stakes environments, from reducing cognitive overload for emergency responders with AI-integrated tools to reimagining personalization in luxury retail with brand-consistent experiences. As an educator, I’ve developed curricula and training approaches that demystify emerging technology and empower diverse learners to apply AI confidently, responsibly, and ethically.

Sample services:

• AI Transformation Design Workshops

• Generative AI Experience Strategy, Audits & Service Blueprinting

• AI Literacy & Change Management Program Design

• Future-of-Work Scenario Planning

• Trauma-Informed AI Interaction Design

• Responsible AI Adoption Frameworks

I believe digital transformation should amplify human potential while respecting our contexts, needs, and values. If you're ready to define your organization's future, let’s connect!

Let’s Connect:

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